Sebi resolves 4,239 investor complaints via SCORES portal in April
May 17, 2025
In April, SEBI's SCORES platform addressed 4,239 investor grievances while receiving 4,341 new complaints, resulting in a slight increase in unresolved cases to 4,263. Listed companies and intermediaries averaged eight days for Action Taken Reports, with First Level Reviews resolved in four days. The upgraded SCORES 2.0 ensures timely complaint resolution, offering investors options for review and escalation.
The Securities and Exchange Board of India (Sebi) resolved a total of 4,239 investor complaints through its online grievance redressal platform, SCORES, in the month of April, the market regulator said in a public notice on Friday.
During the month, Sebi received 4,341 new complaints. As a result, the total number of unresolved complaints stood at 4,263 at the end of April, up slightly from 4,161 complaints pending as of March 31, PTI reported.
The regulator also reported that the average time taken by listed companies and registered intermediaries to submit Action Taken Reports (ATR) during April was eight days. For complaints under First Level Review, the average resolution time was recorded at four days.
SCORES, or the Sebi Complaint Redressal System, is an online platform that enables investors to file and track complaints against listed entities and Sebi-registered market intermediaries.
As per the upgraded SCORES 2.0 framework, complaints are automatically directed to the concerned entities, which are mandated to respond with an ATR within 21 days. If the investor is dissatisfied with the response, they may seek a First Level Review within 15 days.
During this review period, complaints remain classified as pending, even if an ATR has already been submitted.
In cases where the grievance remains unresolved following the First Level Review, investors have the option to escalate the matter to Sebi for a Second Level Review. The regulator also noted that complaints may be closed if the investor opts for resolution through the Online Dispute Resolution (ODR) mechanism.
[The Times of India]
