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Automation of Central Excise & Service Tax

Welcome to the world of convenience @ ACES. Automation of Central Excise & Service Tax (ACES), the new centralized and web-based software application of CBEC is now available to you. It can be accessed at http://www.aces.gov.in. It is designed to provide you an electronic interface with the department and aims at reducing paper work, visits to the departmental offices and improving transparency, accountability and efficiency in indirect tax administration in India. 

Modules@ACES 

It comprises the following modules:

·        Access Control of Users (ACL) for departmental users

·        Registration (REG): Registration of Central Excise & Service Tax Assesses

·        Returns (RET): Electronic filing of Central Excise & Service Tax Returns and their scrutiny

·        Refund (REF): Electronic filing and processing of Refund Claims

·        CLI: Electronic filing and processing of claims, intimations and permissions including Special Procedures

·        Provisional Assessment (PRA): Electronic filing and processing of request for provisional assessment

·        Assessee Running Account: Information of credits and debits under the Current Account and CENVAT Credit Account, liabilities (confirmed and unconfirmed demands) and status of Bonds

·        Dispute Resolution (DSR): Creation of case portfolios, Show Cause Notices, Personal Hearing Memos, Adjudication Orders, on line filing of Appeals with Commissioner (Appeals), Appellate Orders, Review and related processes

·        Automated Report Generation

·        Audit Module: Selection of units based on risk parametres

·        Export Module: Processing of export-related Documents

 

 

Benefits@ACES 

·        Online registration and amendment of registration details

·        Electronic filing of documents such as Returns, Clauses, Intimations and Permissions

·        Online tracking of the status of applications, claims, and permissions

·        Online facility, to view documents like registration certificate, Returns, SCN, Order-in- Original etc.

·        Internal messaging system for faster communication

·        Application accessible from anywhere, anytime (24x7) through the Internet

·        Online authentication of PAN with the Income Tax database

·        Assistance of 'Know your location' for choosing correct jurisdictional office

·        Online self learning tutorials (LMS), Users Manuals & FAQ's for help in using ACES

 

Registration@ACES

 

(a)               New Assessee

 

  • If you are a new assessee, login to ACES at http://www.aces.gov.in and choose the Central Excise or Service Tax link as the case may be Submit the form "Registration with ACES", by furnishing a self-chosen user ID and e-mail ID. System checks for availability of the chosen User Id and generates a password. It will be sent to your e-mail from acesadmin@icegate.gov.in
  • Login again and proceed with the statutory registration with Central Excise or Service Tax as the case may be, by filling- in Forms A-l, A-2 or ST-1. For security reasons, change password immediately

 

(b)   Existing Assessee

·        If you are an existing assessee, you need not take fresh registration with the department. You have to only register with ACES

·        A mail will be sent from acesadmin@icegate.gov .in to your e-mail ID, as available in the existing registration data base, indicating a TPIN and password. The mail will contain a hyperlink to the website, by clicking it, you can proceed to register with ACES

 

(c)          Non-Assessee

 

·        This category of registration is given in ACES to any individual, firm or company, who are not assessees but who require to transact with the Central Excise or Service Tax Department, such as

 

Ø      Merchant Exporter

Ø      Co-noticee

Ø      Refund Applicant other than registered taxpayers

Ø      Persons who have failed to obtain CE/ST registration as required under the law and against whom the Department has initiated proceedings and

Ø      Persons who are required to tender any payment under CE/ST laws, rules & regulations

 

·        Where such persons desire to seek non-assessee registration they have to follow the same steps as in the case of a new assessee

·        In case the user wants to take such a registration for claiming any refund or rebate it is mandatory to provide a valid PAN A Non-assessee registration can also be given by the designated officer of the Commissionerate

·        The Non-assessees are not required to file any tax returns

 

(d)    Large Tax Payer Unit (LTU) Client

 

·        If you want to opt for LTU scheme, submit the consent form to your jurisdictional LTU officer. It will be processed off-line and then uploaded to ACES

·        All pending items of work will be transferred to the concerned LTU automatically and intimation will be sent

·        If you are approved as an LTU client, and want to register a new unit, submit the registration application in ACES. The system will automatically attach the new unit with the concerned LTU

·        On the basis of PAN details in the registration form

·        If you are an existing LTU client, the process of registration is same as explained for existing assesses

 

 

(e) Important

 

·        Ensure that registration database in the exiting SACER/SAPS systems is updated to include your valid and current e-mail ids and Constitution of Business. Please contact your jurisdictional officer for updation

·        After Introduction of ACES in your Commissionerate, if you do not receive the e-mail, you should contact the jurisdictional Range Officer to confirm/ modify your e-mail ID, after which the system will send you a new e-mail communicating the TPIN and password

·        While choosing  Username remember that username once selected is permanent and cannot be changed

·        Change Passwords at regular intervals

·        Check your bulk/spam folder periodically for any communication from ACES

 

 

e-filing@ACES

 

  • All returns such as ER-1, ER-2 etc. in Central Excise and ST-3 in Service Tax can be prepared and filed online through ACES
  • Offline return preparation utilities are also available at ACES website for download which can be used of preparing and uploading the returns at your convenience
  • Always use the latest version of offline utility

 

Service Desk@ACES

In case of any difficulty in accessing or using the ACES Application, Assesses can seek help of the ACES Service Desk by sending e-mail to aces.servicedesk@icegate.gov.in or calling up national toll-free number 1800 425 4251 on any working day from Monday to Friday between 9 AM and 7 PM

 

Tech-Space@ACES

 

To use ACES following minimum systems requirements are prescribed:

Processor: Intel Pentium III and Higher

RAM: 256 MB and higher

HDD: 80 GB and more

Web Browser: IE 6.0 and above, Netscape 6.2 and above

MS Excel 2003 and above for using offline utilities

Sound Card, Speakers/Headphones, Colour Monitor for using

Learning Management System (LMS)

 

 

General FAQs

  • What is ACES?
  • How many parts are there in ACES?
  • What are the various Central Excise processes covered in ACES?
  • What are the various Service Tax processes covered in ACES?
  • Who can use ACES?
  • For what can I use ACES?
  • Can a user register with ACES application if one does not have PAN Number?
  • What is the name and URL of the ACES homepage?
  • From where I can access ACES Homepage?
  • What are the salient features of ACES homepage?
  • What is LMS and where it is available?
  • How to login into ACES application?
  • How to access Central Excise (CE) application?
  • How to access Service Tax (ST) application?
  • What are the links mentioned on the login page?
  • I am a new user, how do I get registered with ACES?
  • Do I need separate user id and email id for Central Excise and Service Tax applications?
  • I am already Registered with the Department, do I have to register with ACES again?
  • Can I change my user-id?
  • Can I change my password?
  • Can I share my user-id and password with others?
  • If I share my User Id or Password with somebody what will be the implication?
  • In which Email Id I will get mails and alerts from ACES?
  • Can I give more than one e-mail Ids while registering with ACES?
  • Can I change my e-mail id for correspondence?
  • What is TPIN?
  • While trying to login into ACES, error message appears “Your account is blocked”. Please help.
  • While trying to login into ACES, error message appears "The login Information is wrong. Please try again. Your password will be blocked after 5 attempts". Please help.
  • I have provided my details to Range Officer but I have not received yet the TPIN mail so that I can login into the ACES system.
  • After clicking on TPIN link provided in the TPIN mail, a page opens where I fill all the desired information. When I submit this form, it throws an error “You are not a valid migrated user”.
  • I am trying to login into the ACES, it throws error “Content Management Server is down”. Please help.
  • I am not able to login into ACES application as error message “Your registration is either rejected or surrendered” appears. Please help.
  • I have filed for a Dealers Registration. Now when I try to take a print of the A-1 form filed, the system is saying that the “Paper size specified by you is not supported by your printer“. In fact the printer can support upto A-3 size printing.
  • I am unable to file ER-1 as when I click on Submit button, no action seems to be taken place, the same is not working and shows error on page.
  • Is there any time delay the user is automatically signed out?
  • What is Service Desk?
  • How to contact Service Desk?
  • What is the minimum systems requirement to use ACES application?
  • Can I file digitally signed document in ACES?

What is ACES?

ACES stands for Automation of Central Excise and Service Tax. It is a centralized, web based software application which automates various processes of Central Excise and Service Tax for Assessees and Department, and gives complete end to end solution. Any Assessee can register with Department using ACES application, can file tax return, claims & intimations, track its status and get online messages.

 

 

How many parts are there in ACES?

ACES application has two parts, one is for Central Excise and other for Service Tax. Assessee has to register separately to use each of them.

 

What are the various Central Excise processes covered in ACES?

In ACES, the various processes of Central Excise automated are – Registration, Returns, Refunds & Rebate, Claims & Intimations, Provisional Assessments, Exports, Dispute Resolution and Audit.

 

What are the various Service Tax processes covered in ACES?

In ACES, the various processes of Service Tax automated are – Registration, Returns, Refunds, ST3A, Dispute Resolution and Audit.

 

Who can use ACES?

Any person who wishes to transact any business with Central Excise or Service Tax Department can use ACES.

 

For what can I use ACES?

ACES can be used for:

 Online registration and amendment of registration details

-Electronic filing of documents such as Returns, Claims, Intimations and permissions
-Online tracking of the status of applications, claims and permissions
-Online facility to view documents like Registration Certificate, Returns, Show Cause Notice,             Order-In-Original etc.

 

Can a user register with ACES application if one does not have PAN Number?

Yes, a user not having PAN number can register with ACES application. PAN number is required if Assessee wants to file a refund claim.

 

What is the name and URL of the ACES homepage?

ACES website, known as ACES Homepage, is hosted at http://www.aces.gov.in/

 

From where I can access ACES Homepage?

You can access the ACES homepage in either of the following ways:

- Directly accessing through http://www.aces.gov.in/

-         Visit http://www.cbec.gov.in/, choose English version and click on "Automation of Central Excise and Service Tax (ACES)" hyperlink

-         - Visit CBEC website at http://www.icegate.gov.in/, goto 'Useful Links' menu and click on "Automation of Central Excise and Service Tax (ACES)" hyperlink

 

What are the salient features of ACES homepage?

ACES homepage is an interface for users/ Assessees to access the Central Excise and Service Tax applications. The website also enables users to make online payment through e-Payment option, download the Returns offline utilities through Download option. The website also keeps track on latest updates of the ACES application and gives links to various other sites under CBEC.

 

What is LMS and where it is available?

Learning Management Software abbreviated as LMS is self learning software developed in flash. The software demonstrates to use various functionalities across ACES application. The software is accessible through Help section of ACES homepage. You need to have flash player installed at your computer along with speakers before using the same.

 

How to login into ACES application?

Visit http://www.aces.gov.in/ and then click on Central Excise or Service Tax button to reach ACES login page.

 

How to access Central Excise (CE) application?

Visit http://www.aces.gov.in/, click on Central Excise button and, enter your username and password to login in to Central Excise application.

 

How to access Service Tax (ST) application?

Visit http://www.aces.gov.in/, click on Service Tax button and, enter your username and password to login in to Service Tax application.

 

What are the links mentioned on the login page?

There are following links appearing on the login page:-

- Click here to Register with ACES:

 To register yourself with ACES application, if you are a new user, this link be used

- Forgot your password:

   To retrieve your password in case you forget it

- Know your location:

     To know your Commissionerate, Division and Range, with their exact addresses, based on name of the State

- Know you location based on locality:

     To know your Commissionerate, Division and Range, with their exact addresses, based on Pin Code

 

I am a new user, how do I get registered with ACES?

You need to click on “Click here to Register with ACES” link on the login page and submit the form “Registration with ACES” by furnishing a self-chosen user ID and e-mail ID. System checks for availability of the chosen User ID and generates a password. It will be sent to your email. This is not a statutory registration required under Central Excise or Service Tax Laws, but registration only with the ACES application.

 

Do I need separate user id and email id for Central Excise and Service Tax applications?

Yes, you have to maintain user id and password for Central Excise and Service Tax application separately. But same email ID can be used for both the applications.

 

I am already Registered with the Department, do I have to register with ACES again?

No, your existing data in SACER/SAPS will be migrated to ACES. System will automatically send a TPIN mail with password to your e-mail id, existing in SACER/SAPS database. You have privilege to choose the user name on first Login.

 

Can I change my user-id?

Username (User Id) once selected cannot be changed.

 

Can I change my password?

Yes, you can change your password anytime using Change Password feature within ACES application. New users are forced to change their password at first time of login.

 

Can I share my user-id and password with others?

Sharing username or password is not a good practice as it is confidential data. It is strongly advised not to share your User Id or password to others for security issues.

 

If I share my User Id or Password with somebody what will be the implication?
In case of sharing these credentials, you will be the whole sole responsible and liable if any thing goes wrong.

 

In which Email Id I will get mails and alerts from ACES?

Before filing a registration form all communications will be sent to the Email Id mentioned during the registration with ACES. Later communications will be sent to the Email Id mentioned in the statutory form (A1/A2/A3/ST1).

 

Can I give more than one e-mail Ids while registering with ACES?

While filling the A1, A2 or A3 registration form you can mention the emails at page Nos.1 and 3 but email will be sent only on the email Id mentioned at page 1.

 

Can I change my e-mail id for correspondence?

Yes, you can change your email id by amending your registration or you can approach your Range Officer to get your email id changed.

 

What is TPIN?

For the existing Assessees, whose data is migrated from SACER/SAPS into ACES, the system generates a TPIN (Temporary Personal Identification Number) and password for initial access to the application. The format of TPIN is t+‘9 digit number’ (e.g. t012345678). A message with details for accessing ACES is sent to the email Id available in Assessee’s registration details. The message contains a hyperlink to User Name selection screen in ACES, and password for the Assessee.

 

When the Assessee accesses ACES application for the first time through the hyperlink, TPIN is auto populated and assessee has to enter the new User Name that would be used for accessing ACES, password as provided in the mail, new password and details of security question. The system authenticates the user based on the password entered and checks for availability of desired User Name.

 

Once the User Name and password are assigned successfully, the TPIN is deactivated, and all subsequent logins are possible using the selected credentials.

 

While trying to login into ACES, error message appears “Your account is blocked”. Please help.

If user has entered incorrect user name or password 5 consecutive times, respective user account gets blocked by the system. In such situation, please contact your respective Range Officer to get your account unblocked and have respective password regenerated, if required.

 

While trying to login into ACES, error message appears "The login Information is wrong. Please try again. Your password will be blocked after 5 attempts". Please help.

This message appears when user is not entering his/her username or password correctly or has forgotten the correct credentials. In such cases it is suggested that the user should contact his/her Range Officer to have the password regenerated. Upon regeneration user will receive an auto-email with correct credentials. Alternatively, user can use “Forgot Your Password” feature on the login page to retrieve his/her password.

 

I have provided my details to Range Officer but I have not received yet the TPIN mail so that I can login into the ACES system.

This happens in case email address provided is not valid and the TPIN mail would not reach to the assessee. Please contact your Range Officer and get your email id verified/corrected in the ACES application and request for regeneration of the password.

After clicking on TPIN link provided in the TPIN mail, a page opens where I fill all the desired information. When I submit this form, it throws an error “You are not a valid migrated user”.

It is possible that your assessee registration details are not properly migrated into ACES from the existing database. So please approach the Range Officer on this or log a complaint with Service Desk.

 

I am trying to login into the ACES, it throws error “Content Management Server is down”. Please help.

You are requested to try after some time and log a complaint with Service Desk.

 

I am not able to login into ACES application as error message “Your registration is either rejected or surrendered” appears. Please help.

It is possible that your registration has been either rejected or your surrender request has been approved by the department. Please contact your range officer for further enquiry.

 

I have filed for a Dealers Registration. Now when I try to take a print of the A-1 form filed, the system is saying that the “Paper size specified by you is not supported by your printer“. In fact the printer can support upto A-3 size printing.

If you are using Mozilla FireFox then this problem may be due to an error in the configuration of Mozilla FireFox. Sometimes the default paper size is set to A4 instead of Letter.

 

The possible resolution may be as follows:-

- Enter about:config in the address bar of FireFox.

- Next in the filter bar type print.printer_PostScript. This filters out all but the entries that start with this string.

- Find the entry print.printer_PostScript/default.print_paper_height, double click it and change the value to 279.40.

- Next find print.printer_PostScript/default.print_paper_name, and change this entry to Letter.
- Finally find print.printer_PostScript/default.print_paper_width and change it to read 215.90.
- Close FireFox and re-open.

 

I am unable to file ER-1 as when I click on Submit button, no action seems to be taken place, the same is not working and shows error on page.

This is an internet browser settings specific issue, where some features of browser which are necessary for application are not enabled.

 

Please follow the following steps and try to submit the form again:-

- Open an Internet Explorer window and Go to Tools -> Internet Options.

- Click on the Security Tab. Change the Security level by moving the slider to Medium-High setting as shown in the attached screenshot -> Click Ok tab

- Open a new browser window and again try to upload the file.

 

Is there any time delay the user is automatically signed out?

Yes, current session time out is 30 minutes. If system is idle for 30 minutes and there is no transactions between the pages, you will have to login again into ACES.

 

What is Service Desk?

In case of any difficulty in accessing or using the ACES application, Assessees can seek help of the ACES Service Desk.

 

How to contact Service Desk?

You can contact ACES Service Desk by sending email to Service Desk or calling up national toll-free number given in ACES homepage at Help Section.

What is the minimum systems requirement to use ACES application?

The minimum systems requirement to use ACES application is following:-

-         Processor:- Intel Pentium III or higher

-         - RAM:- 256 MB or higher

-         - HDD:- 80GB or more

-         - Web Browser:- I.E. 6.0 or above, Netscape 6.2 or above

-         - MS Excel 2003 or above

-         - Sound card with speakers for LMS

     Can I file digitally signed document in ACES?

Digitally signed document is acceptable in ACES. But at present this facility is disabled.

 

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